Corporate Profile
About Us
Olympia Benefits is a specialist in reducing health and dental costs for small business owners. We are the trusted health and dental plan administrator to Canada's small business owners. We help our customers by providing innovative health and dental plan solutions. We are here to create significant value for our customers. We are passionate about helping the small business owner.
Olympia has been in business since 1996 and operates as a subsidiary of the publically traded company Olympia Financial Group Inc. Over the past 14 years, we have processed nearly 1,000,000 claims for over 25,000 businesses and 75,000 employees. With annual claims exceeding $60 million, we are the market leader with an unparalleled depth of industry expertise and resources that allow us to deliver solutions that no one else can.
What We Do and How We Do It
Our customers depend on us for implementing, administering, and delivering a customized health and dental plan. They look to us for a timely, dependable, efficient and effective solution to their health and dental needs. Our clients call upon us when they want peace of mind and security with their benefit plans.
We understand our customers and we help them explore opportunities to maximize their position.
We achieve this through the following core principles:
Commitment
We are completely committed to the well being of our customers. This means we deliver a comprehensive health and dental plan that contains costs. Our devotion to our customers leads to solutions that meet the emerging health care needs of Canadians. Above all, we strive to provide superior customer service in all of our interactions. With us it's personal.
Integrity
We are about trust-based relationships. We are about working closely with our agents and customers to uphold absolute integrity. We safeguard and protect our customer's information. We believe that we have an obligation to our customers to be both open and trustworthy.
Excellence
Our success depends on our customer's satisfaction. This means we are about delivering more value than expected. We are persistent about offering the best health and dental solutions to our customers. Our passion to help our customers drives us to exceed expectations and maintain our leadership as Canada's premier small business health and dental plan administrator.
Who We Are
We are about expertise and people who have a passion to help others.
Thirteen regional managers in offices across the Western Provinces and more than 25 head office employees support over 1000 independent agents to help create and deliver value to our customers. A dedicated customer service centre with a motivated and well trained staff helps separate Olympia from the competition and ensures timely and reliable responses to our customers. We have a world class and industry best claims adjudication team with over 40 years experience in the administration of health and dental plans. Our accounting team is lead by veterans of the financial services industry that ensure accurate and transparent financial reporting for the strict regulatory environment subjected to a public institution. We staff a full time information technology team that offers a wealth of experience in creating and maintaining the accuracy, safety, and efficiency of our proprietary in house technical systems.
Finally, Olympia is guided and inspired by two distinct pioneers and visionaries of the private health services plan industry – Rick Skauge and Robin Fry. In 2009, Rick Skauge was nominated Entrepreneur of the Year by Ernst & Young.
We are about the community.
Olympia is passionate about our customers but we are also avid about the well being of the communities we are involved with. With 100% employee participation, Olympia makes significant contributions to the United Way, the Children's Wish Foundation and several other charitable organizations.
Our Mission and Vision
Olympia's mission is to implement and administer the best health and dental plan solutions for small business owners across Canada. Our vision is to have all Canadian small business owners in the best possible position for all of their benefit needs.
