My employee has submitted a claim and I just received an email from Olympia with a Request for Funding invoice. What does this mean?
When you receive this email, it means that a claim has been submitted under the plan but there isn't enough money in the group funding account to refund the claim.
The invoice will include the name of the employee who has submitted the claim, the claim number and the amount needed from the business to fund the claim. This email is sent to all Benefit Coordinators listed on the plan.
The invoice will outline how to make an online deposit to fund the claim. Once the funds are received, Olympia will finalize the claim and refund the employee.