Quick Agent FAQs

Here are some of the most common FAQs to give you some insight into your Agent MyOlympia account.

1. Where can I get a sales application for my clients? 
   The sales application is available under your MyOlympia page. Every Agent has a unique URL attached to their Agent ID that links their clients to their Agent account. It is very important that you send your client the URL for them to use when signing up, this will ensure they are added to your client list.
2. Where can I get an insurance application for my clients? 
   If you are a licensed Agent in the province that you are selling a plan, the Travel Insurance and EEI applications are available through your personal MyOlympia website.
3. I know a client who signed up their Olympia plan under another agent, but now they want me to be their agent. What can I do?
   Contact our office for an Agent of Record Change form, or submit a signed letter of direction from the client. Changes of this nature are subject to the approval of the President of OBI.
4. Do I receive notification if one of my clients terminates their Olympia plan?
   No. Your client listing is available through your agent portal of MyOlympia.
5. How do I change my address within my Agent website? 
   You can update your address by clicking on Manage - My Info. This will display the current contact information that we have available for you. Click on the address spaces and update with your new information.
6. How do my clients sign up under my account?
   Each agent has their own unique identifier and website that allow clients to sign up
   for plans with their personal agent. Through the Agent Portal, you, as the agent can
   send your client your individual URL for your website which will direct them to the
   signup page under your account. This is found under Personal Information – View
   Webpage or Save Web Information
7. Are sales applications done online or filled out manually?
   All sales applications are completed online by your client through the agent’s
   website. Once your client has signed up, their information will show within your Agent
   Portal, under your Client List.
8. Do I need an active insurance license to sell Olympia Benefit plans?
   To sell the Plus plan or additional insurance, such as Travel Insurance and EEI for the
   Group plan, you must have your insurance license added to your Agent Portal and
   kept up to date. You may add your license when you sign up as an agent and then
   you can email us your renewal documents on an annual basis.
9. How often are commissions paid out?
   Commissions are paid out weekly on Fridays. There must be a minimum of $30.00
   accumulated in commissions to be paid out via direct deposit and $300.00
   accumulated to be paid out via cheque. Commissions on new sales are held for 10
   business days to accommodate the 10-day remorse period given to new signups.
10. Where can I access the Agent Agreement and Commission details?
    All documents are located and kept updated with your Agent Portal. The agreement
    and commission details will be found under Documents – Contract Information.
11. What type of support and documents does Olympia provide to agents to
    assist in promoting the plans?
    As an agent, you will have access to our Partner guide.