Olympia Benefits processes 100,000+ claims per year. Most claims go through with no problem. However, some claims end up rejected. If this happens to you, don't worry, you can still resubmit and get reimbursed... simply read the reason why your claim was rejected and make the amendments. Here's the 9 most common reasons for a rejected claim (on a HSA eligible expense) and how you can resolve it.
We suggest that you always ask your service provider for an invoice or let them know that you are on a health and dental plan. Typically, they will know what to do and provide you with the correct information (type of service, list of services performed, price, date of service, indication of payment, etc.) in order to ensure your claim is smooth and efficient.
Solution: Obtain a new receipt showing the payment.
For example, a pair of prescription glasses will typically have a cost breakdown for the frame, lenses, and any other additional fees, such as an eye exam.
Some services are eligible on a case by case basis. If it is a medical requirement, then ask for a doctor's note and in most cases, you will qualify.
We cannot reimburse you until the service has been performed and payment has been made to the service provider.
See who qualifies as an eligible dependent under your plan.
This document clarifies which expense amounts were reimbursed and which have yet to be reimbursed. We have to avoid overlap for reimbursement. Always claim with your health insurance plan first, then an HSA for any remaining expenses.
Download this guide if you are a small business WITH NO arms' length employees:
Download this guide if you are a small business WITH arms' length employees:
Related Reading:
6 Eligible HSA Expenses you may have Overlooked
Top 53 FAQ about Olympia Health Spending Accounts
Health Spending Account Definitions