Strange and uncertain times lie ahead. Here's how Olympia Benefits has prepared to ensure our systems are running smoothly and your claims are being processed in a timely manner:
All systems remain active (phone, email, and live chat available)
Although we have transitioned our business into remote work, it is still "business is as usual". This means you can chat with our customer service through any of the same methods. Hours of operation will remain the same: 8:00 AM - 4:30 PM MST.
Live Chat: available via our website (bottom right)
Claims are still being processed
On our end, all claims are still being processed in the same timely manner. If there is a delay, it may be a result of your banking providers. If you are sending in paper claims or do not have direct deposit set up, you may experience delays from Canada Post. If this is the case, we strongly encourage you follow the steps below.
NOTE: Not all expenses related to COVID-19 are eligible expenses for an HSA, please consult our full eligible expenses list to see if your expense is eligible.
Add personal banking information (if you haven't already)
In an effort to reduce wait times on cheques, we suggest adding your personal bank information to receive your claim reimbursement as a direct deposit.